MFG Refund Policy

Background

• Everyone (you and us) wants to feel like they are getting a fair deal so we will try our best to keep everyone happy and whole
• The final 24 hours before the race are very busy for us and we need that time to get everything set up for the event
• Last minute requests are very hard to process due to the time and complexity involved

Scenarios and policies

• You registered and started a race?
  • There is no refund available
  • Issues including mechanical problems, missed starts, forgotten numbers, mis-placed chips, pre-race or in-race crashes, illness, lack of fitness, hangovers, lack of hangovers, sobriety, weather, or even course conditions, are not valid reasons for refunds
• Series registration holder?
  • If you registered for the whole season, and you are injured or sick, and are unable to finish the series, we will charge you for the races in which you participated, and refund your fees for the remaining races on a pro-rated schedule. You must contact us 24 hours before the race.
  • If you like, we can transfer your remaining races to another racer, if you contact us 48 hours before the next race!
• Pre-registered for single event?
  • If you are unable to start due to a legitimate injury or illness and you advise us 24 hours in advance of the race, we will credit your entry fee for a later race in the same season. If this is the final race, we will refund your entry fee.
  • No refunds available if you notify us later than 24 hours before the race start.
• Race canceled
  • If MFG decides to cancel a race for whatever reason (e.g. smoke, lightning, sharknado, etc) we will issue full refunds to all registered racers, minus the credit card service fee.

summary and fine print

• Refunds
  • Need to be requested (via email) at least 24 hours in advance
  • Will be processed after the event is concluded due to time constraints
  • Won’t include any of the service fees as we don’t see that money
• Transfers
  • Need to be requested (via email) at least 48 hours in advance
  • Will come in the form of a like value discount code that can be used by you or someone in this season
  • Won’t carry over to next season
• Anything not covered here?
  • Please contact us via email and let’s see what we can do…

Sponsors

• Voler – retail and custom cycling apparel
• Best Day Brewing – non-alcoholic craft beer
• Challenge Tires – hand made tires
• SaltStick – chewable electrolytes
• Tooleo – Seattle peer to peer tool rental

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